Privacy Policy

Effective Date: March 16, 2025

1. Introduction

Welcome to Hello Doctor Ireland. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services.

2. Purpose of Data Processing

We collect and process your personal data for the following purposes:

To send appointment confirmation emails to doctors.
To enable doctors to contact patients through their preferred method (phone or video call).
To process payments for consultations via Stripe.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: By providing your personal information and using our services, you consent to the processing of your data.
Contract: Processing is necessary for the performance of a contract with you (i.e., the consultation service).

4. Data Subject Rights

You have the following rights regarding your personal data:

Right to Access: You can request access to your personal data.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data.
Right to Restrict Processing: You can request restriction of processing under certain circumstances.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to the processing of your data.
Right to Withdraw Consent: You can withdraw your consent at any time.

To exercise these rights, please contact us at [email protected].

5. Recipients of Personal Data

We share your personal data with the following third parties:

Doctors: To provide them with appointment information.
External Video Call Service: For generating video call links (service to be determined).

6. International Data Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

7. Data Retention Period

We do not store your personal data on our servers. Your data is processed only for the duration necessary to complete the consultation and payment process.

8. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling in our data processing activities.

9. Cookies and Tracking Technologies

We do not set any cookies for patients using the service. Basic performance data is collected for website performance monitoring purposes only.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including, but not limited to: SSL, CORS protection, backend validation, input sanitization, strong server security, and Cloudflare proxies.

11. Children's Privacy

Our services are not intended for use by children. Only adults may use our website and services.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the history of privacy policies will be preserved and accessible on the website.

13. Third-Party Links

Our website contains links to third-party services, including WhatsApp contact and a web video service link (for video calls). We are not responsible for the privacy practices of these third parties.

14. Contact Information for Privacy Inquiries

For any privacy-related inquiries, please contact:

Email: [email protected]

Thank you for using Hello Doctor Ireland. We are committed to protecting your privacy and ensuring the security of your personal data.